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What happens if I have to miss a session that I have paid for?
Unfortunately there are no refunds or transfers for sessions that you miss. We have financial commitments to the running and marketing of our business and also for the parks that we hire from the council. Spaces are limited for the boot camps and it’s impossible to fill them at short notice which is why we offer the flexible payment system timetable.
How do I use the bookings timetable?
You can book right up to 90 minutes before the session starts (as long as there are still spaces available). So you can book in advance to guarantee your place or wait until the day, but please note once you have booked a space you cannot change it. You can book simply and quickly using any internet, Wi-Fi, 3g or 4g enabled mobile device.
For a walkthrough (including screenshots / photos) of how to book your sessions, click here: Timetable Guide (it is best to rotate your smartphone sidewards / horizontal for the most user friendly view).
I don’t have a PayPal account, can I still book my session?
Yes you can. PayPal are the number 1 money transfer website in the world and millions of small and large businesses use them on a daily basis, eBay are one of the largest and most well known users of PayPal.
The website / money transfer is 100% secure and your financial information is kept private and protected.
We would recommend that you sign up for a PayPal account which is FREE and very easy and simple to do as you will be using it a lot for our Bookings Timetable and at some point in the near future another shopping website will ask you to pay for some goods or services using it.
If you don’t want to sign up for a free PayPal account that’s fine and you can pay for your trial session using the PayPal website which will ask you for your debit or credit card details to make a secure payment.
What if I have an injury or take medication, can I still take part in the sessions?
If you have any queries regarding an injury you have or any medication you are currently taking then please contact us and we will advise whether it is suitable for you to take part or not.
On the Trial Session page you can fill out our Medical History / Health Questionnaire which will highlight any health problems you might have or if there is a need to visit your doctor before starting.
How do I fill out the online health questionnaire before I attend?
The Medical History / Health Questionnaire link is on our Trial Session page and is also here: Health Questionnaire
It is very important that you fill out the form honestly and submit it before you attend.
It should only take you 5 minutes maximum to fill out.
All information is stored securely and confidential and is not passed onto any third parties.
The best way to fill out the form is on your PC or Apple Computer but you can also fill it out and submit via your 3g or 4g / Wi-Fi enabled tablet or Smartphone.
How do I sign up for my trial session?
Full details of how to pay for and book your first session are on our Trial Session page.
We offer all our potential members the chance to try one of our workouts at a 50% discount level. This helps people to commit to a session and also get used to our bookings timetable.
After your session the personal trainer will chat to you to see how you got on then you will receive an e-mail to explain how to join our club which is also detailed on our Membership page.
Use the 50% discount PayPal code TRIAL50 when you use our Bookings Timetable page to book your session (you don’t need to have a PayPal account, the discount code can only be used by a new potential member once).
You can book any session that we run and try that session using the discount then for any other sessions that you attend it will be the full regular price after you join e.g.
> Weekly 45 minute sessions, regular price = £8.25 and with your TRIAL50 code it’s £4.13
> Monthly super 1000 calorie session, regular price = £9.25 with your TRIAL50 code it’s £4.63
If the code is not working please pay full price & we will refund you the difference within 48 hours – thanks
You can book right up to 1 minute before the session starts (as long as there are still spaces available). So you can book in advance to guarantee your place or wait until the day, but please note once you have booked a space you cannot change it.
Once you have registered on the timetable you can book simply and quickly using any internet, Wi-Fi, 3g or 4g enabled mobile […]